Implementation of specific CRM systems

A well built CRM system is a technology and methodology which provides seamless integration of every area of business that touches the customer - marketing, sales, customer service support and areas which the customer may not see: finance and accounting integration with your system. CRM moves the company from a product centric focus to a customer driven focus.

Quest IT has a proven track record delivering CRM implementation and maintenance solutions to clients in diverse industries including insurance and financial services, communications, consumer goods, etc. We acted as an implementation partner of choice by leading vendors, system integrators and corporate clients including Accenture, IBM, EDS, BSkyB, Lloyds Banking Group, Spring, Rullion, Chordiant Software Inc and Direct Line Insurance amongst others.

Quest has specific implementation skills with CRM systems such as Chordiant Cx versions up to 6.x, Chordiant Decision Management, Siebel and counter-fraud application software including NetMap Analytics range of link-node analysis software.

Our implementation team includes experts who have extensive functional and technical knowledge and we proud ourselves in keeping all our client’s projects costs on track, on budget and on-time.